Delivery

We ship all our packages with UPS and all packages are shipped with Track and Trace.

Within EU

  • Home Delivery | €19
  • Business address | €10 Free delivery from €25
  • Package shop | €10 Free delivery from €25
  • Express Delivery | €29

In European countries (but not EU)

  • Home Delivery | €29

  • Business address | €10 Free delivery from €25

  • Package shop | €10 Free delivery from €25

  • Express Delivery | €29

World Wide Shipping

  • Home Delivery | €39
  • Business address | €39

You can choose any delivery address you want, as long as the forwarder is able to deliver to the address or a UPS access point near you.

When we receive your order we strive to ship within the first 24 hours of the next coming weekday. After shipping your package from our warehouse it usually takes our forwarder 1-2 days to deliver to your chosen address.

Delays during holidays/bank holidays may occur.

 

Returns

  • You have 14 days to regret your purchase from the day you received your package
  • Return the product in the same condition and quantity (with hangtags etc.) as you received it
  • Fill out the return form with the correct return code and send us the item within 14 days of arrival
  • If possible please reuse the packaging you received your order in and remember to include this return note
  • Close the package carefully with tape 
  • As soon as we receive your return parcel, the amount will be refunded to your account. (1-3 working days)
  • All freight costs for returned items are on the customers own expense. All parcels remain the responsibility of the customer until it is received at our return address above

You also have the option to cancel the order by refusing to receive the goods. If you do this, the item is returned to us. All freight costs for returned items are at the customers expense.

All parcels remain the responsibility of the customer until it is received at our returns address stated below.

Note: We can only handle returned products that you have purchased through eu.cleancutcopenhagen.com. Remember to save the tracking number. You are responsible for the product until it arrives at our warehouse. Send the returned goods to:

Warehouse address:

Textile Logistics Aps
Niels Bohrs Vej 2
7430 Ikast
Denmark

att: Clean Cut Copenhagen 

 

If you have any further questions please don't hesitate to contact our customer service : customerservice@cleancutcopenhagen.com